HOLIDAY LETOLOGY - CLIENT AGREEMENT FOR THE PROVISION OF A BASIC SHORT-TERM RENTAL WEBSITE and PMS

1.INTRODUCTION:

This Agreement is between Holiday Letology Limited, hereinafter referred to as "Holiday Letology," or "Company" or “us” and you, hereinafter referred to as the "Client."

2.SCOPE OF SERVICES:

a. Client's Responsibilities:

You will set up your smoobu and Stripe account prior to our first call

You will need to have an airbnb account and if you want us to connect to booking.com and VRBO, these accounts will need to be in place prior to working with us.

You will be required to provide a link to us for the booking widget integration into the webpage from Stripe

You will provide access to Airbnb either via a link or by allowing the Company to take over your computer during a call.

You will designate a single point of contact for effective communication throughout the project.

You agree to provide all necessary information as requested on the provided Google form and drive.

b. Holiday Letology's Services:

Holiday Letology will design and develop a simple short-term rental website using the Smoobu platform and template, which will be linked to the PMS Smoobu and the Stripe payment processing system.

The website will be based on the following example, (providing client has purchased the items in this example) https://thesanctuary.smoobu.net/en/

The setup will include the PMS provided by Smoobu with standard pricing, including:

Channel Manager set up for up to 2 properties (additional properties can be purchased)

x 2 calls with us - set up and handover (additional calls can be booked at £60ph or a monthly IT support package see below

Initial Rates Synchronisation and OTA % adjustment – 1 weekend rate and 1 weekday rate (you will learn how to adjust these as required)

Reservation/booking system

Integration of Stripe payments

Holiday Letology will supply standard booking terms and conditions and a privacy policy for you website. If preferred, you can provide your own booking terms/privacy policy for use or adapt the terms supplied.

Additional items that can be purchased (if not already included in your purchased package):

Availability calendar to go on your website

Link to reviews via Elf Site

Guest guide (content to be provided by client)

Guest communications set up

Housekeeper instant notification

Digital check in/registration form set up

Link to price labs

Link to your google map - client to set up google map listing

Link to your custom domain - client to purchase custom domain

IT support package via - weekly group calls plus email support with 48h Service Level Agreement (SLA)

3.COST AND PAYMENT

Payment in full as outlined on the order form or payment link provided

Any additional costs, such as the Smoobu ownership and Stripe and OTA fees, shall be paid by client.

4.DELIVERY AND TIMESCALES

The project is subject to a Service Level Agreement (SLA) with an aimed completion timeframe of 3 weeks from the point of receiving the order, payment and necessary materials from you.

Delays caused by incomplete or delayed submission of information by you may affect the project timeline.

Once the project is completed, the ownership of the website and PMS and any future changes required will be your responsibility.

You will be briefed on how to make changes to the web pages, how to use the PMS system, and where to find Smoobu 'help' videos.

Support is provided based on the SLA provided however are subject to change based on availability of Company and may change at any time. Client will be notified of any changes.

5.OWNERSHIP AND RIGHTS

Upon full payment, you shall be the owner of the developed short-term rental website on Smoobu’s terms of service. Holiday Letology retains the right to showcase the completed work in its portfolio and any subsequent reviews of the project.

6.CONFIDENTIALITY

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the project. However, comments and reviews made about the project may be shared by company to promote their service.

7.TERMINATION

Either party may terminate this Agreement with written notice if the other party breaches any material term or condition. Upon termination, any unpaid fees for completed work shall become immediately due

8. CHARGES AND ADDITIONAL COSTS

Holiday Letology are not responsible for any expected or unexpected charges, refunds, or additional costs associated with the setup of this service

9.GOVERNING LAW:

This Agreement shall be governed by and construed in accordance with the laws of England and Wales..

By ticking the box on the order form, you confirm that you have read and agreed to these terms and conditions.

This Agreement constitutes the entire understanding between the Parties concerning the subject matter hereof and supersedes all prior negotiations, understandings, and agreements, whether written or oral